Why am I asked to Confirm Elevation?

Certain actions you take that require admin rights have been authorised for you to perform without having to call IT@arts

Confirm Installation for approved action

Confirm Installation

Some actions may require authorisation by a member of IT@arts, but in a way that means you do not have to log off, and will usually be performed remotely.

Provide a reason for making this change

Re-enter your credentials

This confirms it is you requesting this approved, but non-standard action

Certain actions have been pre-approved and merely request a manual confirmation without any further authentication

You may not want the action to run at this time. This may be an application update that will interfere with you working at this time.

This is generally used for troubleshooting purposes.

If an application does not seem to run correctly, IT@arts can quickly test if running with elevated rights resolves the issue, without logging you off, and allowing you to continue using the application for this session.

If you have a reason that IT@arts understands, it can allow the installation of software rapidly, without you having to log off.

Any application can be elevated simply by right-clicking and choosing 'Elevate this Application'.

In order of prevalence you may see it displayed 3 possible ways (as shown in the second image).

Any software visible to you on your (J:) Self Service Installers drive

Flash Updater

Apple Updater

A number of applications will also be approved to run with elevated rights automatically without any prompting. If you think you have an application that requires this please le the Service Desk know on x.9898 or by [mailto://servicedesk@arts.ac.uk|email].